Customer Care
Returns & Exchanges
Clear, fair and easy to follow — final policy pending confirmation.
The official returns policy has not been provided yet. Nothing below should be treated as a binding policy until confirmed by Steph Crown Collection.
Eligibility
Return eligibility window and conditions to be confirmed.
Processing
How a return request is reviewed and processed — to be confirmed.
Hair / wig condition
Requirements for hair condition (unworn, uncut, original packaging, lace uncut) to be confirmed.
Final sale products
Which products are final sale to be confirmed.
Exchanges
Exchange options for length, density, texture or lace to be confirmed.
Refunds
Refund method and timing to be confirmed.
Damaged orders
If an order arrives damaged, contact customer care with photographs — full procedure to be confirmed.
Need help with an order? Contact customer care.